Privacy Policy

1. Introduction

This Privacy Policy describes how fika77 ("we", "us", "our", "Platform") collects, uses, stores, and protects the personal information of users ("you", "your") who access our online betting platform at https://fika77.cam. By registering an account or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

fika77 operates as an international online betting platform serving English-preference users in the Indonesia market. We are committed to protecting your privacy in accordance with internationally recognized data protection principles and best practices.

2. Information We Collect

To provide you with a secure, compliant, and personalized betting experience, fika77 collects several categories of personal information:

2.1 Account Registration Information

When you create an account on fika77, we collect:

• Personal Identifiers: Full legal name, date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address (street, city, province, postal code).
• Login Credentials: Username and encrypted password (we never store passwords in plain text).

2.2 Identity Verification (KYC) Documents

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we require the following documents before processing withdrawals:

• Indonesian KTP (Kartu Tanda Penduduk) or passport showing your photograph, full name, date of birth, and ID number.
• Proof of address document (utility bill, bank statement, or government correspondence) issued within the last 90 days.
• Selfie photograph holding your KTP next to your face for biometric verification.

2.3 Financial Information

To process deposits and withdrawals, we collect:

• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata.
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Transaction history including deposit amounts, withdrawal amounts, timestamps, and payment method used.

Important: fika77 does not store full credit card numbers or CVV codes. All card payment processing (if offered) is handled by PCI DSS-compliant third-party payment processors.

2.4 Betting and Gaming Activity

We automatically log your betting activity including:

• Bets placed (sport, market, odds, stake amount, timestamp).
• Games played (slot titles, live casino sessions, togel draws, sabung ayam rounds).
• Win/loss records, bonus usage, and loyalty program activity.

This data is used to settle bets, detect fraudulent activity, enforce betting limits, and provide responsible gaming tools.

2.5 Technical and Device Information

When you access fika77, our servers automatically collect:

• IP address and geolocation data (country, city) to verify you are accessing the platform from Indonesia.
• Device information (operating system, browser type and version, screen resolution, device model).
• Session data (login timestamps, pages viewed, time spent on each page).
• Cookies and similar tracking technologies (see Section 5 for details).

2.6 Communications

We retain records of all communications between you and fika77, including:

• Live chat transcripts with customer support.
• Email correspondence.
• Survey responses and feedback forms.

3. How We Use Your Information

fika77 processes your personal data for the following purposes, all of which are necessary to provide our services or comply with legal obligations:

3.1 Account Management

• To create and maintain your fika77 account.
• To authenticate your identity when you log in (username/password verification, two-factor authentication).
• To communicate with you regarding account changes, security alerts, and policy updates.

3.2 Payment Processing

• To process deposits into your fika77 account from BCA, BRI, BNI, Mandiri, e-wallets, or other payment methods.
• To process withdrawal requests to your verified bank account or e-wallet.
• To detect and prevent fraudulent transactions, money laundering, and payment abuse.

3.3 Regulatory Compliance

• To verify that you are at least 21 years of age (minimum legal gambling age).
• To conduct KYC (Know Your Customer) verification as required by anti-money-laundering regulations.
• To maintain transaction records for the legally mandated retention period (typically 5 years).
• To comply with lawful requests from regulatory authorities, law enforcement, or courts.

3.4 Game Integrity and Fairness

• To settle bets and pay out winnings accurately based on official results.
• To detect collusion, multi-accounting, bonus abuse, and other forms of fraudulent play.
• To enforce betting limits, self-exclusion periods, and responsible gaming restrictions.

3.5 Customer Support

• To respond to your inquiries via live chat, email, or other support channels.
• To troubleshoot technical issues, payment problems, or account access difficulties.
• To provide Indonesian-speaking support agents who understand local banking systems and payment methods.

3.6 Marketing and Promotions (with Consent)

• To send you promotional offers, bonus announcements, and newsletters (you may opt out at any time).
• To personalize your experience on fika77 by showing relevant game recommendations or targeted offers.

Note: You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any promotional email or by contacting support.

3.7 Platform Improvement

• To analyze user behavior and improve website navigation, game selection, and user experience.
• To conduct A/B testing on features and design elements.
• To develop new products and services based on user preferences.

4. When We Share Your Information

fika77 does not sell your personal data to third parties. However, we may share your information with the following categories of trusted partners under strict confidentiality agreements:

4.1 Payment Processors

To facilitate deposits and withdrawals, we share necessary payment information (account numbers, transaction amounts) with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These partners process transactions on our behalf and are bound by their own privacy policies.

4.2 Game Providers

When you play casino games, slots, or live dealer games on fika77, certain session data (game ID, bet amounts, win/loss results) is shared with our licensed game studio partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, Spribe, etc.) to deliver the game content and verify results.

4.3 KYC and Identity Verification Services

We use third-party identity verification services to confirm the authenticity of your KTP, passport, or other submitted documents. These services compare your documents against government databases and perform biometric facial recognition. Verified identity data is returned to fika77 but is not retained by the verification provider.

4.4 Fraud Prevention and Security Partners

To protect against fraudulent activity, multi-accounting, and bonus abuse, we may share anonymized or pseudonymized data with specialized fraud detection platforms that analyze betting patterns across multiple online gaming operators.

4.5 Legal and Regulatory Authorities

fika77 may disclose your information if required by law, court order, subpoena, or regulatory request. We will notify you of such disclosures unless prohibited by law.

4.6 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change in ownership.

5. Cookies and Tracking Technologies

fika77 uses cookies and similar tracking technologies to improve your experience, analyze site traffic, and deliver personalized content. A cookie is a small text file stored on your device by your web browser.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (login sessions, shopping cart, security features). These cannot be disabled.
• Performance Cookies: Collect anonymous data on how users interact with the site (page views, click patterns, load times) to help us improve performance.
• Functionality Cookies: Remember your preferences (language selection, currency display, notification settings).
• Advertising Cookies: Track your browsing behavior to deliver targeted ads and measure campaign effectiveness (used only with your consent).

5.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from using certain features of fika77 (such as logging into your account).

Instructions for managing cookies in popular browsers:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions

6. How We Protect Your Data

fika77 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and fika77 servers is encrypted using the same technology trusted by major banks.
• Secure Server Infrastructure: Our servers are hosted in secure data centers with 24/7 monitoring, firewalls, intrusion detection systems, and regular security audits.
• Two-Factor Authentication (2FA): We strongly encourage all users to enable 2FA for an additional layer of account security.
• Password Hashing: Your password is never stored in plain text. We use bcrypt or similar one-way hashing algorithms to protect login credentials.
• Access Controls: Only authorized fika77 personnel with a legitimate need (customer support, compliance officers, technical staff) can access user data, and all access is logged.
• Regular Security Audits: Independent cybersecurity firms conduct penetration testing and vulnerability assessments on a quarterly basis.

While fika77 implements robust security measures, no system is 100% impenetrable. You are responsible for maintaining the confidentiality of your login credentials and must immediately notify us if you suspect unauthorized account access.

7. Your Privacy Rights

Under international data protection standards and Indonesian privacy expectations, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of all personal data fika77 holds about you. We will provide this information in a machine-readable format (typically PDF or CSV) within 30 days of your request.

7.2 Right to Rectification

If any of your personal information is inaccurate or outdated, you have the right to request corrections. You can update most information directly in your account settings or by contacting support.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data. However, fika77 is legally required to retain certain records (transaction history, KYC documents) for 5 years to comply with anti-money-laundering regulations. After this retention period, data will be permanently deleted.

7.4 Right to Data Portability

You may request that fika77 transfer your personal data to another service provider in a structured, commonly used, machine-readable format (subject to technical feasibility).

7.5 Right to Object

You may object to certain processing activities, particularly marketing communications. You can opt out of promotional emails at any time by clicking "Unsubscribe" or contacting support.

7.6 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing communications), you may withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at: [email protected] (plain text email, not a clickable link per site policy).

8. Data Retention Periods

fika77 retains your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law:

• Active Accounts: Data is retained for the duration of your active membership plus the legal retention period after account closure.
• Transaction Records: Financial transaction data (deposits, withdrawals, bets, winnings) is retained for 5 years after the transaction date to comply with anti-money-laundering laws.
• KYC Documents: Identity verification documents are retained for 5 years after account closure as required by regulatory compliance.
• Inactive Accounts: Accounts with no login activity for 12 consecutive months are considered inactive. After 24 months of inactivity, accounts may be archived and personal data anonymized or deleted (subject to legal retention requirements).
• Marketing Data: If you unsubscribe from marketing communications, your email address is retained on a suppression list to ensure we do not contact you again, but other marketing data is deleted within 30 days.

9. International Data Transfers

fika77 operates internationally and may transfer your personal data to servers located outside Indonesia for processing, storage, or backup purposes. When we transfer data internationally, we ensure that:

• Data is transferred only to jurisdictions with adequate data protection laws or under contractual safeguards (Standard Contractual Clauses).
• Third-party processors in other countries are bound by strict confidentiality agreements and data protection obligations.
• All international transfers are encrypted and subject to the same security standards as domestic transfers.

By using fika77, you consent to the international transfer of your personal data as described in this Privacy Policy.

10. Children's Privacy

fika77 strictly prohibits use of our platform by anyone under the age of 21. We do not knowingly collect personal information from minors. If we discover that a user is under 21 years of age, we will immediately terminate their account and delete all associated personal data.

If you believe a minor has accessed fika77, please report it immediately to [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

fika77 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

If we make material changes that significantly affect your rights, we will notify you via email or by displaying a prominent notice on the fika77 homepage. Continued use of the platform after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how fika77 handles your personal data, please contact us:

• Email: [email protected] (plain text, not a clickable link per site policy)
• Subject Line: For privacy-related inquiries, please use the subject line "Privacy Policy Inquiry" to ensure faster routing to our Data Protection Officer.
• Response Time: We aim to respond to all privacy inquiries within 7 business days.

Acknowledgment: By using fika77, you confirm that you have read, understood, and agree to the collection, use, and processing of your personal data as described in this Privacy Policy.